Even if you have signed a contract with DAZN, for some reason you may not be able to view the video, or you may run into a problem where the video is not showing at all. In this case, we generally recommend that you check with customer support. Please refer to the article below for information on how to contact our customer center.
Reasons why you can’t watch DAZN Frequently asked questions
Here are some ways to deal with the problem of not being able to watch on DAZN. When using the service, making changes or deletions, the function may be turned off when you use it. If you make a mistake in the procedure, it can be troublesome with subscriptions. Here are some points to note. Be careful with your operations from pressing the start button to the end. In some cases, you may also need to take measures such as updating your audio or PC.
Recommended environment
First, if you are having trouble, please check your DAZN viewing environment. It is important whether the environment is as follows. There is no problem if you are using the version below. However, if it is below the version, it is likely that the environment is below the recommended one, so it will not be displayed.
| WEB OS | ・Windows8.1 ・Windows10 ・Mac OS X |
| WEB browser | ・Google Chrome ・Safari ・Firefox ・Microsoft Edge |
| App | ・iOS：12.0 ・Android：5.0 |
The line speed is not enough
There is a recommended line speed for DAZN. The recommended line speed is 8.0Mbps. If this drops below 2.0Mbps, the image quality will drop significantly and the screen will often freeze. First, check your internet connection speed. This may be improved by dealing with the internet equipment. Please try changing the installation location etc. It may be a buffering or communication device spec issue.
cannot watch at the same time
DAZN limits simultaneous viewing on two different devices using the same account. If there are 3 or more devices, viewing will stop on one device. In this case, please check to see if there is anyone else watching with the same account. Please check your TV, smartphone, game console, etc.
Error code
An error code may appear. We will introduce typical codes and solutions.
| ERROR Code | error contents |
| 11-003-013 | Unstable network connection |
| 11-065-01310-022-003 | There is a problem with network connection |
| 10-022-003 | Communication speed is insufficient |
| 50-000-03455-005-017 | Network connection status is temporarily unstable |
| 66-079-01755-079-017 | Network connection status is unstable |
| 50-020-200 | Credit card information not registered |
| 50-049-40151-051-401 | Your email address or password is incorrect, or the information you entered is incorrect. |
| 59-018-404 | Unable to link email address and DAZN account |
| 55-007-000 | App cannot be downloaded or is not functioning properly |
| 66-033-401 | Logged out from all devices |
| 10-129-054 | Creating account |
| 10-002-007 | I’m having a problem with my payment |
| 83-000-404 | Content has been moved to another location and is no longer available or exists |
Internet connection
There may be no internet connection, or the line may be too weak. Many people connect to the Internet wirelessly, which may be the reason. A wired connection may make your Internet connection more stable. Also, please check if your firewall or security software is blocking it. If you are connected to the internet via a WiFi router, restarting may also solve the problem.
DAZN maintenance
There may be a problem with DAZN and they may be performing emergency maintenance. In this case, we recommend that you first check the official DAZN page. This is probably the case if streaming does not start automatically on your smart TV or Android TV. The operation differs depending on the type. Check each computer yourself.
Can’t log in
If the login information is incorrect or if input errors continue, an error code will appear along with an error message. In this case, it is likely that you have forgotten your email address or password. If you do not know your password or email address, you will need to reset or contact us. Please contact the customer center. For password reset, the password must be at least 6 characters in total, including at least one alphanumeric character.
Problem with the device
The problem may be the device you are using. If there is a problem with your device, you may not be able to receive data properly. If you can play it without any problems on another device, DAZN is almost certainly stopped due to a problem with the device. First, try changing your device and see if you can watch it.
LAN cable
If you are using a LAN cable, there may be a problem with the cable and it may not be displayed. Please try changing the LAN cable and see if the connection is possible. If this shows up, there is a high possibility that the cable was damaged.
I can’t see it on the app
If you are watching from a smartphone, most of you will probably be watching using an app. However, there are many cases where you cannot see it on the app. In this case, there may be a problem with the smartphone device you are using. In this case, try changing your smartphone device.
only audio is played
There may be a case where the image is completely black and only the audio is played. In this case, the connection is successful, but there seems to be a problem with the cable. Please replace the cable connected to the display etc. and try connecting again. Or the display may already be defective.
The image quality suddenly deteriorated.
There are many cases in which the image quality has suddenly deteriorated, even though the image used to be displayed clearly. Please check your internet connection first. If you don’t know the cause, it’s a good idea to contact your internet provider and ask. If only DAZN is not displayed and you can still use the Internet, the problem may be with the device that is displaying DAZN. One option is to move to a place with better reception.
If you want to watch soccer, watch DAZN
If you are thinking about signing up for DAZN, please refer to the following article. If the symptoms occur, check your communication environment. It may be a problem with the installation, sound quality, or volume of your tablet, camera, mobile phone, etc.
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